Last Updated: [04/14/2025]

Welcome to Shensis!

At Shensis, we strive to provide a secure, transparent, and seamless checkout experience. This Payment Policy outlines the payment methods we accept, the security standards we follow, and the processes involved in billing and transaction handling. By purchasing from our store, you agree to the terms outlined below. We encourage all customers to review this policy before placing an order.

Accepted Payment Methods

We offer a variety of secure and convenient payment options:

Visa (Credit and Debit)

Mastercard (Credit and Debit)

American Express

Discover

Apple Pay

PayPal

All transactions are processed in USD. If you encounter any issues while completing your purchase, please reach out to us at support@shensis.com for assistance.

Payment Security

Your financial security is our priority. All transactions on Shensis are processed through PCI-compliant third-party payment gateways, ensuring your data is encrypted and protected. We also use SSL encryption to secure all communication and prevent unauthorized access during data transmission.

We do not store your card details or sensitive payment information on our servers. Your payment data is securely managed by trusted third-party processors.

To further safeguard your experience, we perform regular security audits, monitor for fraudulent activity, and apply advanced fraud detection protocols.

Billing Information

To complete your purchase successfully, please ensure the following billing details are accurate:

Full name

Billing address

Valid payment information

Contact details (email and phone number)

Incomplete or inaccurate billing information may delay or cancel your order. For security purposes, high-value transactions or first-time orders may be subject to additional identity verification. If necessary, our support team will contact you to resolve any billing discrepancies.

Authorization and Verification

When you place an order, your payment method will undergo a pre-authorization process to verify transaction validity. This may show as a pending charge on your statement. Once the payment is authorized, the funds will be captured, and your order will proceed to processing.

If authorization fails, you will be notified by email, and the order will not be processed until the issue is resolved.

Cancellations and Refunds

Orders can be canceled before they are shipped. Refunds for canceled orders will be issued to the original payment method and may take up to 10 business days to reflect, depending on your bank or financial institution.

If the order has already been dispatched, please refer to our Refund Policy for return and refund procedures.

Failed Transactions

If your transaction fails at checkout, please:

Confirm that your payment method is valid and active

Check that your billing address matches your card issuer’s records

Ensure sufficient funds are available

If the issue persists, try a different payment method or contact your financial institution. You can also reach our support team for direct assistance.

Fraud Prevention

To protect our customers and our business, all orders are subject to fraud screening. If suspicious activity is detected, your order may be placed on hold while we conduct additional verification.

If verification cannot be completed, Shensis reserves the right to cancel the order and issue a refund. These steps are in place to provide a safe and reliable shopping experience for all.

Contact Information

If you have any questions or concerns about our Payment Policy or your order:

Business Name: Shensis
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 587-4002
Business Mail: support@shensis.com
Business Address: 5315 Regatta Dr, Dallas Texas 75232, United States

We are dedicated to ensuring that every transaction is secure and that your experience with Shensis is smooth and worry-free.