Last Updated: [ 04/14/2025]

At Shensis, we want you to feel confident and happy with your purchase. While we hope you love your handbag, we understand that sometimes returns are necessary. This policy outlines the conditions and process for returns, exchanges, and refunds. By placing an order with Shensis, you agree to the terms below.

Return Window

You may return eligible items within 30 days of delivery.

Return Eligibility

To qualify for a return, items must meet all of the following criteria:

Unused and in original condition

In the original packaging with all tags attached

Not customized, personalized, or marked “Final Sale”

Items that are worn, altered, damaged, or returned without tags may be rejected.

Non-returnable items include:

Custom or personalized handbags (unless defective)

Gift cards or store credit vouchers

Items marked as “Final Sale”

Products showing signs of misuse or improper handling

How to Start a Return

To initiate a return, contact us at support@shensis.com with:

Your order number

Reason for the return

Photos (if item is damaged or incorrect)

Once approved, we’ll issue a Return Authorization Number (RAN) along with shipping instructions. All return packages must include the RAN to be processed.

Important: Unauthorized returns will not be accepted and may be returned at the customer’s expense.

Return Label Options

For approved returns, we offer:

PDF Return Label: Sent to your email for easy printing

Physical Return Label: Included in your order upon request

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

We offer exchanges under the following conditions:

Item must be unused and in original packaging

Exchange must be initiated within 30 days of delivery

Exchanges are subject to stock availability

If your preferred item is out of stock, a refund will be issued instead. Sale and personalized items are not eligible for exchange.

Damaged or Incorrect Items

If your item is damaged or incorrect upon arrival:

Notify us within 48 hours at support@shensis.com

Include a description and clear photos of the issue

We will cover return shipping and offer a replacement or full refund based on your preference.

Please do not attempt to fix or alter the item, as this will void return eligibility.

Refund Policy

Approved returns are inspected within 3–5 business days of arrival. If approved, your refund will be processed to the original payment method.

Processing Time: Refunds are issued within 10 business days after inspection

Additional Bank Time: It may take another 10 business days for the amount to appear in your account, depending on your bank

Confirmation: You’ll receive an email once the refund is processed

Refunds will not be issued for:

Non-compliant returns (worn, altered, or returned without authorization)

Custom or final sale items

Shipping charges (unless due to our error)

Contact Information

If you have any questions about this Return & Refund Policy or need help with your order, we’re here to assist:

Business Name: Shensis
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 587-4002
Business Mail: support@shensis.com
Business Address: 5315 Regatta Dr, Dallas Texas 75232, United States

At Shensis, your satisfaction is our promise. We’re here to make returns simple, transparent, and fair.